Help Center

How can we help you today?

Guides, FAQs, and direct support for buyers and suppliers on JFJP.

Live chat

Fastest way to reach us. Avg. 2-min response.

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Email support

support@jfjp.com — replies within 4 business hours.

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Phone (24/7)

+1 (415) 555-JFJP — enterprise line open 24/7.

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Buyer FAQ

How do I place my first order on JFJP?

Browse products, add to cart, and request quotes from suppliers. Once you accept a quote, pay through Trade Assurance (escrow) and we release funds only when goods are confirmed delivered.

What is Trade Assurance?

It is a payment protection program. Your funds are held in escrow until you confirm the shipment matches the agreed spec. If anything is wrong, JFJP mediates a full or partial refund.

How are suppliers verified?

Every supplier on JFJP completes ID verification, business license check, and — on request — an on-site factory audit by our independent inspection partners.

Can I order samples before bulk?

Yes. Most suppliers accept sample orders at 1-piece minimum. Sample cost is usually credited toward your first bulk order.

How do I track my shipment?

After you pay, your Trade Assurance dashboard shows live tracking from factory to port to your door. Customs clearance is handled by our logistics partners.

Supplier FAQ

How do I become a JFJP supplier?

Submit a supplier application at /sell. We review business license, product samples, and factory capacity within 5 business days.

What fees do suppliers pay?

Standard listing is free. Premium membership ($499/month) unlocks unlimited products, priority RFQ matching, and a verified badge.

How does payment work for suppliers?

Buyers pay into JFJP escrow. Once shipment is confirmed, we release funds to you within 3 business days.

Orders & shipping

How do I track my order?

What if my order is late?

If your supplier misses the agreed delivery date, you can open a dispute. JFJP will mediate within 48 hours.

Can I cancel an order?

Yes, before production starts. After production begins, cancellations are subject to the supplier's terms.

Posting an RFQ

Get the best quotes, faster

Be specific with target quantity and price.
Attach reference images if available.
Mention packaging and labeling requirements.
State your destination port or city.
Let suppliers know your preferred certifications.
Reply within 24 hours to keep quotes fresh.

Post my RFQ

Terms of Service

By using JFJP you agree to our acceptable use policy, Trade Assurance terms, and marketplace rules. The full legal text is available at jfjp.com/legal/terms.

Privacy Policy

We only use your data to match you with relevant suppliers. We never sell buyer data to third parties. See the full policy at jfjp.com/legal/privacy.

Cookie Policy

JFJP uses essential cookies for authentication and cart sessions, plus analytics to improve the site. You can disable non-essential cookies in account settings.

IP infringement reports

We take IP claims seriously. If you believe a listing infringes your trademark or copyright, please email legal@jfjp.com with proof of ownership and the offending URL.

Dispute resolution

Most disputes are resolved within 48 hours by our mediation team. Open a case in your order dashboard, and we'll route it to the right specialist.

Accessibility

JFJP is committed to WCAG 2.1 AA. If you hit an accessibility issue, email a11y@jfjp.com and we'll prioritize it.